MTData's New Taxi System
MTData's Taxi System is designed to offer new levels of functionality and flexibility for companies to run and manage their businesses in today's constantly changing marketplace.

Technology has evolved at an amazing rate over the last 15 years and MTData's Taxi System is able to deliver exciting benefits by taking advantage of these new technologies. Imagine a fully flexible open architecture system where all data is accessible, with real-time and fully customizable reporting, improved communications speed and reliability and graphical mobile units offering a new range of driver features.

It has at last arrived with MTData's Taxi System.

Windows & SQL Server
The MTData Taxi System uses the Microsoft Windows Server 2003 operating system, SQL Server database engine and .net technology. This results in an open system built on a standard platform meaning all data is customer accessible. Developing the system using .net means remote system access for company management and support staff, remote call takers and many other possibilities are now available.

Fully Flexible Area Creation
One of the most important advances with MTData's new taxi system is the ability to define complex shaped areas which accurately depict the real areas. Area creation tools are part of the street directory editor which includes graphical map overlays to make the job of creating areas simple with the confidence of knowing exactly where the area boundaries really are.

System Options
All system options and features are selectable and configurable by the customer. This gives you the flexibility to change and modify your system configuration without the need to constantly rely on MTData for support to perform routine changes.

Booking Entry
The booking screen has been designed to allow fast and efficient data entry combined with the ability to capture the range of booking information for simple cash bookings to complex account or contract work. Utilising a graphical user interface (GUI) combined with hotkey operation ensures the system delivers high speed booking entry designed to meet the demands of a taxi call centre.

External Booking Software Interface
The need to increase call centre automation and offer taxi users choices of how they book a taxi are now more important than ever. The MTData Taxi System provides a standard external booking software interface for 3rd party developers and solution providers to easily integrate their solutions with the booking and dispatch system. All functionality available at a call taker level will be accessible via this interface. By providing such an interface each taxi company is able to add booking channels (such as IVR, SMS, internet) as new technologies become available.

Web Ready
The internet has revolutionalised the way we do business today. The MTData Taxi System has been developed so it is ready to embrace web based services such as remote call taking, taxi operator access for fleet reporting and track and trace functions.

More Taxi Industry Tools
We recognize that a taxi dispatch system is now one part of a broader business solution. The MTData Taxi System includes expanded functionality to integrate many essential taxi industry needs such as complaints handling, driver discipline, fleet operations and CRM.

Dispatch Methods
The MTData Taxi System provides an easy to use editor to define your preferred dispatch algorithm. All the popular dispatch methodologies are available such as rank and area plotting, GPS area and GPS dispatch. Advanced dispatch methods such as rosters and auction dispatch are also available.

Bureau Systems
The MTData system provides full support for multi-city and multiple fleets within a city bureau operation. All system options are fully configurable at a fleet level, and it is even possible to define totally different areas for each fleet within a city if this is a requirement.

Communications
The full potential of any taxi dispatch system can only be realized if supported by a robust and fast communications infrastructure. MTData has invested heavily in developing new techniques which will maximize possible data rates and offer high reliability with existing PMR (private mobile radio) networks.

The MTData Taxi System uses the latest OFDM (orthogonal frequency-division multiplexing) modulation techniques to achieve increased data rates over PMR networks. In addition, a new over-the-air radio protocol has been developed which will significantly increase channel capacity by minimizing wasted idle time.

Supplementary communications using GPRS is a standard feature which will expand the coverage area of a taxi company's radio network, improve redundancy in the event of PMR channel failure and essentially eliminate communications failures such as 'lost contacts'.

In-Vehicle Solution
The MTData in-vehicle solution uses a 7" WVGA Windows CE.net touch screen in conjunction with a revolutionary wireless keypad. The keypad is provided with a special cradle which allows it to charge whilst installed in the vehicle. The keypad will allow a driver to easily access all on-screen functions when using the touch screen is not practical (eg. when driving) or is not possible. With a range of 100 metres, it will be possible for bookings and messages to be accepted by a driver whilst out of the vehicle.

An Integrated Communications Unit (ICU) provides all the intelligence and processing functions including the PMR modem, GPRS modem and an internal 12-channel Trimble IQ GPS receiver. Eliminating system tampering is an important objective of MTData's new Taxi System. The internal GPS receiver will be able to detect and report a disconnected antenna and if abnormal events are recorded by the system, a detailed vehicle trace can be initiated with regular and detailed vehicle status reports.

Driver Security
Improving driver security is another important aim of MTData's Taxi System. The wireless keypad supports a remote alarm feature which allows a driver to initiate an alarm even if out of the vehicle.